Effective Date: April 2025

ZappyNow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile applications (“Apps”), website, and related services (collectively, the “Services”).

ZappyNow is operated under WunderUX Technologies Pvt. Ltd.. By using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Please read this policy carefully to understand how we handle your information.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Profile picture (optional)

• Government-issued ID (for drivers)

b. Location Information

• Real-time GPS location (for matching drivers with passengers and route tracking)

• Pickup and drop-off locations

• Route and trip history

c. Payment Information

• UPI ID or bank account (for payouts to drivers)

• Transaction details (handled securely by third-party payment gateways)

d. Device Information

• IP address, device model, OS version, app version

• Crash reports and performance data

e. Usage Information

• Ride requests, preferences, support interactions

• Feedback and reviews

2. How We Use Your Information

We use your data to:

• Provide and improve our ride-hailing services

• Facilitate payments and payouts

• Enable communication between users (rider and driver)

• Ensure safety, prevent fraud, and enforce policies

• Send service-related messages and promotional updates (with your consent)

3. Information Sharing

We may share your information:

• With Drivers or Riders (e.g., name, phone number, location) for service fulfillment

• With Service Providers such as payment gateways, SMS/email providers, analytics tools

• For Legal Reasons if required by law or in response to valid legal processes

• During a Business Transfer in case of merger, acquisition, or asset sale

4. Data Retention

We retain your personal data only as long as necessary for legitimate business purposes and to comply with legal obligations.

5. Your Choices and Rights

You can:

• Access or update your personal information in the app

• Delete your account by contacting support

• Opt-out of marketing communications

• Control app permissions through your device settings (e.g., location access)

6. Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

ZappyNow does not knowingly collect data from individuals under the age of 18. If we learn we have collected data from a child, we will delete it promptly.

8. International Users

Your data may be transferred and processed in locations other than your country of residence, in accordance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the app or by email.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

📧 Email: support@zappynow.in
📞 Phone: +91-72009 09408
🏢 Address: Wunderux Technologies Pvt ltd.
52, CSI Complex First Floor. Sainathapuram Bus Stop,
Vellore – 632001.