Privacy Policy
Effective Date: April 2025
ZappyNow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile applications (“Apps”), website, and related services (collectively, the “Services”).
ZappyNow is operated under WunderUX Technologies Pvt. Ltd.. By using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Please read this policy carefully to understand how we handle your information.
1. Information We Collect
We collect the following types of information:
a. Personal Information
Name, email address, phone number
Profile picture (optional)
Government-issued ID (for drivers)
b. Location Information
Real-time GPS location (for matching drivers with passengers and route tracking)
Pickup and drop-off locations
Route and trip history
c. Payment Information
UPI ID or bank account (for payouts to drivers)
Transaction details (handled securely by third-party payment gateways)
d. Device Information
IP address, device model, OS version, app version
Crash reports and performance data
e. Usage Information
Ride requests, preferences, support interactions
Feedback and reviews
2. How We Use Your Information
We use your data to:
Provide and improve our ride-hailing services
Facilitate payments and payouts
Enable communication between users (rider and driver)
Ensure safety, prevent fraud, and enforce policies
Send service-related messages and promotional updates (with your consent)
3. Information Sharing
We may share your information:
With Drivers or Riders (e.g., name, phone number, location) for service fulfillment
With Service Providers such as payment gateways, SMS/email providers, analytics tools
For Legal Reasons if required by law or in response to valid legal processes
During a Business Transfer in case of merger, acquisition, or asset sale
4. Data Retention
We retain your personal data only as long as necessary for legitimate business purposes and to comply with legal obligations.
5. Your Choices and Rights
You can:
Access or update your personal information in the app
Delete your account by contacting support
Opt-out of marketing communications
Control app permissions through your device settings (e.g., location access)
6. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.
7. Children’s Privacy
ZappyNow does not knowingly collect data from individuals under the age of 18. If we learn we have collected data from a child, we will delete it promptly.
8. International Users
Your data may be transferred and processed in locations other than your country of residence, in accordance with applicable laws.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes through the app or by email.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
📧 Email: support@zappynow.in
📞 Phone: +91-72009 09408
🏢 Address: Wunderux Technologies Pvt ltd.
52, CSI Complex First Floor. Sainathapuram Bus Stop,
Vellore – 632001.